Made to order
Most Pacific State items are printed and fulfilled after you place your order. This helps us reduce excess inventory and keep production intentional.
Shipping & Returns
Clear shipping.
Fair policies.
No surprises.
Straight answers on fulfillment, shipping timelines, replacements, and refunds — so you know what to expect before and after checkout.
Order Processing & Fulfillment
Made-to-order fulfillment with clear timing.
Every Pacific State order begins after purchase. That lets us focus on intentional production instead of overstocked inventory.
Apparel & accessories
Most apparel and accessory orders are fulfilled in 2–5 business days before shipment.
Wall art, mugs, and similar items
Posters, wall art, mugs, and similar products may take 2–7 business days to complete before shipment.
Payment processing matters too
Credit & debit cards
Card payments may take 1–3 business days to clear before order processing begins.
PayPal & Venmo
These payment methods are typically instant, allowing fulfillment to begin right away.
Shipping
Shipping estimates begin after fulfillment is complete.
Delivery windows are separate from production time. Once your order is fulfilled, shipping speed depends on the destination and carrier route.
United States
3–4 business days
Standard domestic shipping estimates begin after fulfillment is complete.
Canada
6–10 business days
Cross-border delivery estimates begin after production and fulfillment are finished.
International
5–20 business days
International timelines vary by destination, customs handling, and carrier route.
Returns & Refunds
Custom-made items come with different return rules.
Because most Pacific State products are made to order, returns are limited. The goal is to be fair, clear, and fast when something arrives wrong.
We generally cannot accept returns or exchanges for:
- Incorrect sizing
- Buyer’s remorse
- Change of mind
Please review sizing charts and product details carefully before ordering.
Damaged or incorrect items
If your order arrives with a misprint, defect, shipping damage, or incorrect item, contact us within 7 days of delivery.
01
Your order number
02
A clear photo of the issue
03
A brief description of what went wrong
We review requests within 3–5 business days and issue a replacement or refund at no extra cost when the order qualifies.
Refund timeline
Approved refunds are processed within 3–5 business days.
Refunds are issued back to the original payment method.
Your bank or card issuer may take an additional 3–5 business days to post the refund.
Return Address
Most issues do not require a return.
If a return is specifically requested, use the address below. Do not send returns unless instructed.
Authorized Return Address
Printful Returns
11025 Westlake Drive
Charlotte, NC 28273
United States
Unauthorized returns may not be processed.
Need help?
We’ll help sort out the issue.
If you have a shipping question, replacement request, or order concern, contact us with your order number and a short description so we can respond faster.